Once again I personally don't believe in cold calling, but I know my readers might have to do it. Cold calling potential prospects can be frustrating and hard. Whether you are doing it in person or on the phone, it is your job to warm up a potential customer and help them see how working with you is the best option at the end of the conversation.
This process can be exceedingly difficult, especially if you’re not used to it.
I’ve called many prospects and I’m going to show you a few cold calling tips that make this process much easier.
Here are steps simply put. Continue reading to get a broken down explanation!
1) Focus all of your questions on your client, not yourself
2) Plan all of your questions in advance
3) Don’t follow any cold calling scripts
4) Don’t overwhelm your prospect during the first meeting
5) Don’t attempt to sell on your first cold call
6) Keep your prospect relaxed
7) Find out what benefit will make your prospect buy from you
Ok... time for the breakdown...
Focus All Of Your Questions On Your Client, Not Yourself
In your initial contact with the prospect, focus all your attention and your questions on the prospect.
Don’t talk about who you are and what you do, or about your company or any other companies.
Remember, it is about them, not about you. Client-centered selling is professional selling.
You are only selling professionally when you are talking to your client about his or her wants and needs.
Plan All Of Your Questions In Advance
More Information = More Sales
In cold calling, the more information that you can elicit, the easier it will be for you to qualify the prospect and then go on to make a sale.
This is where questioning is so important. Your questions should be thought out carefully in advance, and organized in a logical sequence, from the most general to the most specific.
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Don’t Follow Any Cold Calling Scripts
I know this sounds weird, but once you have a positive response from a prospect to your opening question, you then leave the script and ask them questions about their business, their market, their budget, and so on.
Very often, people will give you all of this information in exchange for the benefit that you promised in your opening question.
To get the answers to these problems from your prospect, ask questions such as the ones in these cold calling scripts below:
“If you could magically eliminate three of your biggest problems in your business or market, what would they be?”
“If you could create the ideal situation for your business, what would you change?”
“I’d like to schedule a meeting with you in person to discuss your business needs and how my product will benefit you. How does Wednesday at 2PM sound?”
Always remember, that cold calling and sales in general, should be very personal. You should focus on your customer’s needs as an individual on a case by case business.
This is how you build relationships with you customers and have long sales relationships to come. Sticking to a cold calling scripts for the entire call can make the call feel less personal and this is something you want to avoid.
Don’t Overwhelm Your Prospect During First Meeting
When you are “cold meeting” a prospect for the first time, a strategy is for you to “go in naked.”
What this means is that, at the most, you carry a simple folder rather than a briefcase full of brochures or samples. No one had briefcases anymore so that's a good start!
If the prospect is interested and wants a presentation and more information, you can always go back to your car to get what you need and bring it in.
But, when you go in without a duffel bag you lower the stress of initial sales resistance and cause the prospect to relax and open up to you sooner.
Don’t Attempt To Sell On Your First Cold Call
On your first call, you should never attempt to sell!
Focus on information gathering. Unless you are selling something inexpensive that requires little thought, you want to interview the prospect by asking questions.
Take notes and tell them you will come back to them.
Focus on building the relationship and coming across as friendly, genial and non-threatening.
Keep Your Prospect Relaxed
The longer that your prospect remains relaxed, and the more he opens up to you, the more likely it is you will make the sale in the long run.
If you are cold calling on the phone, read my previous blog about my “100 Calls Technique” that I like to use. It will help you to relax and be much more personable on every one of your sales calls.
Find Out Exactly What Benefit Will Cause Your Customer To Buy From You
With each customer, there is a key benefit that will trigger buying desire and cause the customer to purchase your product or service.
At the same time, there is a key fear or doubt that will hold the customer back from buying.
Your initial job in your first cold call with your prospect, and the key to qualifying them, is to find out exactly what benefit will cause this customer to buy from you, and exactly what fear or doubt might hold this customer back from buying from you.
BONUS TIP: Don’t Be Afraid To Ask For More
Don’t be afraid to ask. “Ask” is the magic word for sales success.
You can even say, “Mr. Prospect, what we have found is that there is always a key benefit or major reason that a person would purchase our product or service. What might it be for you?”
If you are open, honest, and genuine, and ask out of curiosity, you will be amazed at the answers you’ll hear. Prospects will often give you all the information that you need to make a sale.
The key for you is to ask.
I hope you have been liking the content that I have been producing lately! Information is great but personalized application is better. I would love for you to attend one of my Significant Edge One Day Business Intensives that I host once a quarter. You will learn about all my secret system to help your company or business thrive! Find out the ways to stand out from the competition and finally rise above the noise. Leave with your unfair competitive advantage to dominate the competition. Register for my next event by clicking HERE!